Free returns and 100 day return policy. We want you to be happy!
100 Cummings Center
Beverly, MA 01915
Discounts & Promotions:
Quantity-based discounts (ie. discounts on 10+ oven mitts) cannot be combined with other offers or coupons. You may elect to keep the quantity-based discount or use a coupon code, whichever you believe offers you greater savings!
Please visit AlwaysFits.com/returns to request authorization for your return. We will respond to your request within one business day. A full refund (minus shipping fees) will be issued for returns postmarked within 100 days of purchase. Returns will not be processed after 100 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all original tags attached. Perishable goods such as food (e.g. jelly beans, fondue, mints, teas or crackers) cannot be returned.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send an e-mail notification we have received your returned item. Please be sure to properly package your return. If approved, you will receive a refund minus the shipping charges. Orders that qualified for free shipping will have a $6 shipping charge deducted from their refund.
Always Fits will not be responsible for customer returned items lost or damaged in transit.
In the event of a rejected return, an e-mail notification will be sent with detailed reasoning and a refund will not be issued. Rejected item(s) will be discarded; AlwaysFits.com will not ship rejected returns back to the customer.
Once approved, returns should be packaged properly and sent to:
c/o Ruby Has Return Center
7200 Intermodal Dr
Louisville, KY 40258
Packages that are returned without prior authorization will receive store credit or be at risk of not receiving a refund.
If your order is returned to us for any reason (ie- unclaimed when a package slip note is left, refused by the recipient, an incorrect address, etc.) AlwaysFits.com will issue you a refund for the cost of the item, less the original shipping charges. We do not automatically re-ship a returned order; you may re-purchase the item again if desired. In the rare case that we are charged an additional fee by UPS or any other provider as a direct result of your return, that fee will also be subtracted from your refund. (i.e. an undeliverable returns surcharge may be applied in addition to other applicable charges by UPS.)
Wrong Shipping Address
AlwaysFits.com is not responsible for packages not received due to an incorrect address. This includes typos, missing unit numbers, device auto-fill, Amazon Pay overrides, etc. Please review your information extremely carefully before placing your order to ensure that all of your information is 100% correct! If a package is returned to our warehouse due to a failed address, AlwaysFits.com will issue a refund minus the original shipping charges.
Sometimes shipping carriers lose packages; once an order has been shipped from our warehouse it is unfortunately out of our control. If several days have elapsed and your tracking is still showing “pre-shipment” or has stopped updating altogether, please reach out to us via e-mail. We will send a new order after 10+ days if the tracking shows no update scans or movement.
We are unable to change an address or reroute a package that is already in transit.
Tracking Says “Delivered” But It’s Not Here!
Frequently we see packages marked as 'delivered' about a day or so before they are delivered. We suggest waiting 48 hours before you conclude it is missing. We also suggest checking with neighbors to see if it ended up close by, especially if you live in an apartment or condo. Please be sure to check your mailbox and any doors around your home.
After waiting 48 hours and looking extensively, if you still believe your package is lost, we will submit a missing mail claim to the appropriate carrier. If the package does not show up during that investigation, we will ship a replacement order (subject to stock availability) or issue a refund. We may require an alternate address to ship a replacement.
Missing/lost packages must be reported within 14 business days of the confirmed delivery date to be investigated.
Replacements for international orders will be re-shipped or refunded after a thorough investigation and/or 21 days to ensure the order does not resurface after a delay with the carrier or customs. Please note: USPS International First class does NOT provide location specific tracking information once the package leaves the USA.
If an order arrives damaged by the carrier, AlwaysFits.com will send out a replacement. Damages must be reported within 7 days of the delivery date. A refund will be issued if the product is unavailable. Photographs or a return may be required to establish damage.
Afterpay is not available on purchases of gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.
Gift cards can not be purchased using a coupon or discount code. In the case that you buy a gift card using a coupon or discount code, the order will be voided.
International Duties and Taxes:
All international orders will be shipped via USPS, DHL or Fed-Ex. Delivery times may vary depending on your country and the shipping option selected.
Due to customs, all international shipments will list the value of merchandise on the outside of the package. All taxes, duties, brokerage fees and expenses related to importation and compliance with local import country laws are exclusively the responsibility of the recipient.
Please consult your local country Customs Service and other relevant authorities to confirm that no restrictions or special requirements will apply to your order. We are not responsible for delays or costs resulting from acts or decisions of local governmental agencies concerning the importation of your order.
In order to serve our valued international customers better, we are constantly re-evaluating our international shipping options in order to provide all our customers with the best service worldwide. Please continue to check our website for updates in the international shipping area. AlwaysFits.com reserves the right to change its international shipping charges and policies at any time.
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